Managed Service Provision & Operations Support with Social Purpose

From self-employed professionals to SMEs, corporates and charities - Dolphin Business Services provides ongoing, dedicated support through our MSP and OBM models. We manage your business operations and people, not your IT. Calculate your savings or book a free 30-minute discovery call - no obligation, honest advice.

Dolphin Business Services is an award-winning UK Social Enterprise and Business Operations MSP (Managed Service Provision). We are NOT an IT services provider or technology MSP. We deliver outsourced business operations, Online Business Manager (OBM) support, fractional COO services and Business Outsourcing Specialist (BOS) teams for SMEs, corporates and charities across the UK.

What we do

We pair experienced UK-based Business Outsourcing Specialists with growing organisations that need reliable admin, marketing, design, project management and operational leadership without the cost of a full-time hire. Our Managed Service Provision gives you ongoing dedicated support with hours that scale up or down as your needs change.

Our services

Managed Service Provision (MSP), Online Business Manager (OBM), one-off project support, admin support, marketing support, graphic design, project management, people management and business management. We also offer the Empowerment Package supporting disabled entrepreneurs through Access to Work funding.

Who we help

SME founders, charity leaders, busy executives and corporate teams across Herefordshire, Northamptonshire, Birmingham, Manchester, London and the wider United Kingdom. Whether you need a few hours a month or fractional COO leadership, we build a support package around your business.

Why social enterprise

As a UK social enterprise, profits are reinvested into supporting disabled entrepreneurs, neurodivergent talent and underrepresented founders. Working with Dolphin means your business support spend creates measurable social impact.

Get in touch

Visit our contact page to book a free discovery call, or explore our pricing calculator, blog, case studies and team profiles. Dolphin Business Services - trusted UK business support that grows with you.

Procurement and social value

Dolphin MSP is a Social Enterprise partner for B2B and public sector procurement. Our Social Value Partner offering helps UK organisations meet ESG and Social Value Act 2012 requirements through award-winning business operations, people management and administrative support. We provide the "Responsible Supplier" evidence needed for modern procurement, with measurable social value, inclusive hiring practices and Armed Forces community support.

Procurement-ready by design: we are fully GDPR compliant, Cyber Essentials-aligned, and carry scalable Professional Indemnity insurance tailored to specific contract requirements. Independently certified as a Disability Confident Committed employer, Armed Forces Covenant Silver Award holder, Theo Paphitis #SBS Small Business Sunday Winner, Certified Social Enterprise (Social Enterprise UK), People + Planet First Verified, Good Market Approved and Certified Veteran-Owned Business.

ESG alignment - Environmental: digital-first, low-carbon remote delivery. Social: community reinvestment funding inclusive employment for disabled professionals, neurodivergent talent, carers and veterans. Governance: registered UK Social Enterprise with transparent reporting and contract-ready compliance documentation.

Outgrown your virtual assistant? The managed alternative

Searching for an alternative to hiring a virtual assistant for small business? Dolphin's managed business support replaces the solo VA model with an outcome-owning team. When a single virtual assistant can no longer keep up - holidays, illness, capacity caps, constant briefing - we step in with Managed Service Provision designed to scale.

The decisive difference is institutional memory. When a solo VA leaves, your knowledge walks out with them. With Dolphin's managed system, processes, SOPs, accounts and client context live inside our team - documented, shared and retained. People may rotate, your operational memory does not. Move from task-takers to outcome-owners.

White label business support and agency outsourcing partners UK

Dolphin partners with UK marketing, design and creative agencies as a white-label managed service. Stop managing a messy bank of freelancers - we provide a UK-based team that delivers under your brand, on your tools, to your standards. Account coordination, project management, design overflow, marketing execution, admin operations and new business support, all white-labelled.

Agency partnership benefit: by working with Dolphin, your agency inherits Social Value evidence for client pitches, tender responses and ESG reporting. As an award-winning UK Social Enterprise with Disability Confident, Armed Forces Covenant Silver and certified Social Enterprise UK status, partnering with us strengthens your credibility with public sector and corporate buyers.

Outsourced design department for marketing agencies

Dolphin operates as a scalable, white-label design arm for UK marketing and PR agencies. Plug in a managed creative team that grows with your client load - no more chasing freelancers, no more inconsistent quality. Our OBMs run the studio: every artwork, deck, social asset and print piece is QA'd against your brand guidelines and delivered behind the scenes under your agency's name.

Win more tenders with our Social Value Passport. As a verified UK Social Enterprise partner, we provide the documentation and impact evidence agencies need to win the Social Value section of client tenders - making you look good to your clients and the community. Featured testimonial: a Director of a UK Web Design and Digital Agency described how Dolphin smoothed the peaks and troughs of agency demand, always with a smile.